Remote Call Center Assistant

Job Description:

Public Service Enterprise Group is seeking a Remote Call Center Assistant to join our team in Toronto, Ontario. As a part-time entry-level position, this role is ideal for individuals with at least 1 year of experience in customer service or a related field. The successful candidate will work remotely to assist our call center team in providing exceptional service to our customers.

Responsibilities: - Answer incoming calls from customers and provide assistance with inquiries, issues, or complaints - Schedule appointments for customers and communicate with other departments to ensure timely resolution - Maintain accurate records of customer interactions and transactions - Follow up with customers to ensure satisfaction and resolve any outstanding issues - Collaborate with team members to improve processes and enhance the customer experience - Adhere to company policies, procedures, and quality standards at all times

Requirements: - Excellent communication skills, both verbal and written - Strong organizational skills and attention to detail - Ability to work independently and as part of a team in a fast-paced environment - Proficiency in using computer systems and software, including Microsoft Office - Adaptable and hardworking, with a positive attitude and willingness to learn - Experience in people management and planning is a plus

Benefits: - Medical coverage for eligible employees - Paid overtime opportunities - Visa sponsorship for eligible candidates - Opportunity for career advancement and professional development

Working Environment: At Public Service Enterprise Group, we empower our employees to take ownership of their work and make impactful decisions. Our remote call center team operates with a high level of autonomy and collaboration, allowing individuals to grow and thrive in their roles.

Equal Opportunity Statement: Public Service Enterprise Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, nationality, or disability.

Deadline to Apply: Interested candidates should submit their application by May 18, 2024. We look forward to reviewing your qualifications and welcoming you to our team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.