Call Center Assistant

Job Description:

American Family Insurance Group is seeking a motivated and energetic Call Center Assistant to join our team in Vancouver, British Columbia. This part-time position at the Associate Level requires a minimum of 4 years of experience in a similar role. The ideal candidate will be independent, possess strong people management skills, and have a keen attention to detail.

Responsibilities: - Answer incoming calls and provide assistance to customers regarding insurance policies and claims - Make outgoing calls to follow up with customers about their inquiries and provide additional information as needed - Maintain accurate records of all customer interactions and transactions in the company database - Assist with administrative tasks such as scheduling appointments, processing paperwork, and updating customer information - Collaborate with other team members to ensure excellent customer service and support

Requirements: - Minimum of 4 years of experience in a call center or customer service role - Energetic personality with the ability to work independently and handle challenging situations - Strong people management skills with the ability to effectively communicate with customers and colleagues - Attention to detail and the ability to multitask in a fast-paced environment - Proficiency in Microsoft Office applications and experience using customer relationship management (CRM) software

Benefits: - Training & professional development opportunities to enhance your skills and advance your career - Company transportation for employees who may need assistance commuting to and from work - Disability insurance to provide financial protection in the event of unexpected illness or injury

Working Environment: At American Family Insurance Group, we are committed to giving back to the community through corporate social responsibility initiatives. As a Call Center Assistant, you will have the opportunity to support our efforts to make a positive impact on society and improve the lives of others.

Deadline to Apply: Please submit your application by May 15, 2024, to be considered for this position.

Equal Opportunity Statement: American Family Insurance Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.