Remote Call Center Assistant

Job Description:

As a Remote Call Center Assistant at CIBC in Toronto, Ontario, your primary responsibility will be to provide exceptional customer service through telephone interactions with clients. This part-time, entry-level position requires no prior experience, making it ideal for individuals looking to begin their career in the banking industry.

Responsibilities: - Answer incoming calls from clients and provide assistance with their inquiries or concerns - Navigate through various systems to accurately access and update client information - Follow company guidelines and procedures to ensure compliance and confidentiality - Identify opportunities to promote banking products or services to clients - Document all interactions and resolutions in the customer database - Collaborate with team members and supervisors to meet service level goals

Requirements: - Driven and resourceful individual who is motivated to provide excellent customer service - Strong negotiation and decision-making skills to effectively handle client interactions - Excellent communication skills with the ability to convey information clearly and professionally - Proficient in using computers and navigating through multiple software applications - Ability to work independently and prioritize tasks in a fast-paced environment - High school diploma or equivalent qualification

Benefits: - Dental insurance to support your overall health and well-being - Retirement plan options to help you save for the future - Paid sick leave for when you need to take time off for health reasons

Working Environment: At CIBC, we prioritize understanding and empathy in all interactions with our clients. As a Remote Call Center Assistant, you will be expected to uphold these values in your day-to-day interactions and contribute to creating a positive customer experience.

Deadline to Apply: June 23, 2024

Equal Opportunity Statement: CIBC is an equal opportunity employer committed to diversity and inclusion in the workplace. We welcome applications from all qualified individuals regardless of race, gender, disability, sexual orientation, or any other protected characteristic.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.