Call Center Assistant

Job Description:

Franklin Resources is currently seeking a confident and passionate Call Center Assistant to join our team in Vancouver, British Columbia. As an Associate Level position, the Call Center Assistant will be responsible for providing exceptional customer service and support to clients over the phone.

Responsibilities: 1. Handle incoming calls from clients and assist with inquiries, requests, and concerns in a professional and efficient manner. 2. Maintain a high level of customer satisfaction by resolving issues promptly and accurately. 3. Provide product information and guidance to clients when needed. 4. Update client records and maintain accurate data in the system. 5. Collaborate with team members to ensure a cohesive and positive work environment. 6. Continuously seek opportunities for improvement in service delivery and customer experience. 7. Adhere to company policies and procedures at all times.

Requirements: 1. Minimum of 3 years of experience in a customer service or call center role. 2. Excellent communication skills, both verbal and written. 3. Strong critical thinking and problem-solving abilities. 4. Ability to work well under pressure and in a fast-paced environment. 5. Proficiency in using computer systems and databases. 6. Confidence and a positive attitude when dealing with clients. 7. Passion for providing top-notch customer service.

Benefits: - Travel & spending expenses - Joining Bonus - Medical coverage

Working Environment: At Franklin Resources, we pride ourselves on being a company that transcends borders and promotes collaboration on a global scale. Our team values diversity and inclusion, and we strive to create a supportive and inclusive work environment for all employees.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Franklin Resources is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, or any other protected status recognized by applicable laws. We are committed to creating a diverse and inclusive workplace that celebrates our differences and values the contributions of all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.