Call Center Associate

American Electric Power is seeking a dedicated and driven Call Center Associate to join our team in Toronto, Ontario, CA. This part-time entry-level position is perfect for individuals with at least 1 year of experience in customer service or call center environments.

As a Call Center Associate, your primary responsibility will be to handle inbound and outbound calls from customers, providing them with exceptional service and support. You will address customer inquiries, resolve issues, and ensure customer satisfaction with every interaction. Additionally, you will need to possess strong negotiation skills to handle difficult situations and make decisions to best serve our customers.

We are looking for individuals who are reliable, self-motivated, and possess excellent communication skills. You must be able to work well under pressure and navigate various computer systems efficiently. A sense of ownership and responsibility is crucial in our working environment, as we strive to provide top-notch service to our customers.

In terms of benefits, we offer a relocation allowance for eligible candidates, as well as medical coverage and parental leave. Our company values diversity and equal opportunity, and we encourage individuals of all backgrounds to apply.

If you are ready to join a dynamic team and grow your career in the energy industry, apply for the Call Center Associate position at American Electric Power before the deadline on May 29, 2024. We look forward to welcoming motivated individuals who are passionate about delivering exceptional customer service.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.