Remote Call Center Associate

Job Description:

As a Remote Call Center Associate at Aetna, you will be responsible for providing exceptional customer service to our clients over the phone from the comfort of your own home in Vancouver, British Columbia. This part-time position offers flexibility in your work schedule and the opportunity to work remotely.

Responsibilities: 1. Handle incoming calls from customers regarding inquiries, complaints, or feedback. 2. Provide accurate and timely information to customers while maintaining a high level of professionalism. 3. Prioritize and manage multiple tasks effectively to meet customer needs. 4. Utilize company systems and resources to resolve customer issues and escalate when necessary. 5. Complete all required training and adhere to company policies and procedures. 6. Document all customer interactions accurately in the system.

Requirements: 1. 2 years of experience in a customer service or call center role. 2. Hardworking and resourceful individual who is able to thrive in a remote working environment. 3. Excellent communication skills and the ability to effectively plan and prioritize tasks. 4. Must have a quiet and dedicated workspace at home with a reliable internet connection. 5. Experience with Microsoft Office and CRM software is preferred. 6. High school diploma or equivalent required. 7. Must be legally eligible to work in Canada. 8. Ability to work a flexible schedule, including evenings and weekends.

Benefits: 1. Company-provided equipment for remote work. 2. Flexibility to work from home. 3. Joining bonus for new hires. 4. Opportunity to grow and advance within the company. 5. Supportive and empowering work environment that encourages employees to take ownership of their work and make impactful decisions.

Equal Opportunity Statement: Aetna is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Join our team and become a valued member of our remote call center team, where your hard work and dedication will be recognized and rewarded. Apply now before the deadline on July 5, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.