Call Center Associate

Job Description:

Labatt Breweries is seeking a reliable and confident Call Center Associate to join our team in Montreal, Quebec. As an Entry Level position, no prior experience is required, making this the perfect opportunity for someone looking to start their career in customer service.

Responsibilities: 1. Handle inbound and outbound calls from customers, providing exceptional service and support. 2. Respond to customer inquiries, resolve issues, and escalate complex problems as needed. 3. Maintain accurate and detailed records of customer interactions in the company database. 4. Collaborate with other team members and departments to ensure a seamless customer experience. 5. Meet and exceed individual and team performance goals. 6. Continuously learn and develop new skills to improve performance and efficiency.

Requirements: 1. Confidence and reliability are key personality traits for success in this role. 2. Excellent communication skills, both verbal and written, are essential. 3. Strong analytical skills to assess customer needs and identify solutions. 4. Ability to work effectively in a fast-paced and dynamic environment. 5. Proficiency in computer systems and software for data entry and customer management. 6. Flexibility to work varied shifts, including evenings and weekends.

Benefits: 1. Remote work flexibility allows for a better work-life balance. 2. Employee discounts on Labatt Breweries products. 3. Relocation allowance for eligible candidates.

Working Environment: Labatt Breweries is committed to providing a supportive and inclusive working environment where employees can continuously learn and adapt to stay ahead in a rapidly changing world. We offer opportunities for growth and development to help you reach your full potential.

Deadline to Apply: Please submit your application by July 6, 2024.

Equal Opportunity Statement: Labatt Breweries is an equal opportunity employer and is committed to providing a diverse and inclusive workplace for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.