Call Center Associate - Work from home

Job Description:

Anthem is seeking a motivated and enthusiastic Call Center Associate to join our team in Montreal, Quebec. This is a part-time, work-from-home position at the Associate level, ideal for individuals with at least 3 years of experience in customer service or call center roles. As a Call Center Associate, your primary responsibility will be to provide exceptional customer service to clients over the phone.

Responsibilities: - Handle inbound and outbound calls from customers regarding inquiries, issues, or requests - Provide accurate information and assistance to customers in a professional and courteous manner - Document all customer interactions and maintain detailed records - Collaborate with team members to resolve complex customer issues - Meet and exceed performance targets, including call quality and customer satisfaction metrics - Utilize customer relationship management (CRM) software to track interactions and update customer information

Requirements: - Energetic and driven personality with a passion for helping others - Strong presentation skills and the ability to effectively communicate information to customers - Analytical mindset with the ability to diagnose and resolve customer issues - Experience working in a call center or customer service environment - High school diploma or equivalent required, college degree preferred

Benefits: - Parental leave for new parents - Gym membership reimbursement - Paid sick leave for all employees - Opportunities for professional development and advancement within the company

Working Environment: At Anthem, we provide an environment where technology is harnessed to drive innovation and efficiency. Our team is dedicated to delivering outstanding customer service while also promoting a culture of collaboration and growth. As a Call Center Associate, you will have the opportunity to work from the comfort of your own home while still being part of a dynamic and supportive team.

Equal Opportunity Statement: Anthem is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, or disability. All qualified applicants will receive consideration for employment without regard to these factors.

Deadline to apply: June 10, 2024

If you meet the requirements and possess the necessary skills and qualities to excel in this position, we encourage you to apply to join our team at Anthem in Montreal, Quebec. We look forward to receiving your application!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.