Call Center Associate - Work from home

Job Description:

We are seeking a motivated and detail-oriented Call Center Associate to join our team at CMS Energy. This position offers the flexibility of working from home, making it an ideal opportunity for individuals looking for part-time work. As an Entry Level role, no prior experience is required - we are looking for individuals with a confident and dedicated attitude who are eager to learn and grow with our company.

Responsibilities: - Handle inbound and outbound calls from customers, providing excellent customer service and assistance with inquiries or issues - Utilize critical thinking skills to quickly and effectively resolve customer concerns - Manage and prioritize multiple projects simultaneously, ensuring all tasks are completed accurately and timely - Maintain accurate and detailed records of customer interactions in the company database - Collaborate with team members to share best practices and improve overall performance

Requirements: - Personality traits: confident, dedicated - Soft skills: critical thinking, project management - Excellent verbal and written communication skills - Strong problem-solving abilities and attention to detail - Ability to work independently and as part of a team - Proficiency in Microsoft Office suite and ability to learn new software systems quickly

Benefits: - Company transportation - Disability insurance - Retirement plan

Working Environment: At CMS Energy, we thrive in an environment that embraces and navigates change seamlessly. Our team is dedicated to providing top-notch service to our customers while continuously improving our processes and strategies.

Equal Opportunity Statement: CMS Energy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to Apply: July 3, 2024

If you meet the requirements and are excited about the opportunity to work from home as a Call Center Associate, we encourage you to apply today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.