Remote Call Center Manager

Genesis Healthcare is seeking a part-time Remote Call Center Manager to join our team in Toronto, Ontario. As a leader in the healthcare industry, Genesis Healthcare is dedicated to providing exceptional service to our customers and exceeding their expectations.

Responsibilities: - Manage a team of remote call center representatives, ensuring they meet performance targets and provide excellent customer service - Develop and implement call center policies and procedures to improve efficiency and effectiveness - Monitor call center metrics and analyze data to identify areas for improvement - Train and coach call center staff to enhance their skills and performance - Handle escalated customer calls and resolve customer complaints in a timely and professional manner - Collaborate with other departments to ensure seamless communication and coordination - Stay current on industry trends and best practices in call center management

Requirements: - 5 years of experience in call center management - Strong leadership skills and the ability to motivate and inspire a remote team - Excellent communication and problem-solving skills - Hardworking and driven attitude with a passion for customer service - Proficiency in call center software and CRM systems - Ability to work in a fast-paced environment and multitask effectively

Benefits: - Relocation allowance for qualified candidates - Parental leave for eligible employees - Dental insurance coverage - Opportunities for professional growth and development

Working Environment: At Genesis Healthcare, we are committed to fostering a supportive and inclusive working environment where all employees are valued and respected. We strive to create a culture of teamwork and collaboration, where employees are encouraged to share ideas and contribute to the success of the organization.

Equal Opportunity Statement: Genesis Healthcare is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to recruiting, hiring, and promoting a diverse workforce that reflects the communities we serve. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.