Remote Call Center Manager

Job Description:

SpartanNash is seeking a part-time Remote Call Center Manager to join our team in Vancouver, British Columbia, CA. As a Mid-to-Senior Level professional with at least 8 years of experience in call center management, you will be responsible for overseeing a team of remote call center agents and ensuring the highest level of customer service and efficiency.

Responsibilities: 1. Manage and lead a team of remote call center agents to achieve performance goals and objectives. 2. Develop and implement strategies to improve customer satisfaction and retention rates. 3. Monitor call center metrics and performance data to identify trends and areas for improvement. 4. Provide ongoing training and support to call center agents to enhance their skills and knowledge. 5. Handle escalated customer inquiries and complaints in a professional and timely manner. 6. Collaborate with other departments to ensure seamless communication and coordination of efforts. 7. Conduct regular performance evaluations and provide feedback to call center agents. 8. Stay up-to-date on industry trends and best practices in call center management.

Requirements: 1. Bachelor's degree in Business Administration or related field. 2. Proven track record of at least 8 years in call center management. 3. Excellent communication and analytical skills. 4. Strong leadership and motivational abilities. 5. Ability to thrive in a fast-paced and dynamic work environment. 6. Hardworking and driven personality traits. 7. Equal opportunity employer statement: SpartanNash is an equal opportunity employer and is committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, age, or veteran status.

Benefits: 1. Disability insurance 2. Company-provided transportation 3. Training and professional development opportunities

If you meet the requirements and are ready to take on the challenge of leading a remote call center team, apply by the deadline of April 9, 2024. Join SpartanNash and make a positive impact on our customers and business operations.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.