Remote Call Center Manager

Job Description:

Genworth Financial is seeking a highly motivated and independent Remote Call Center Manager to join our team in Vancouver, British Columbia. As an Associate Level position, the ideal candidate should have at least 5 years of experience in call center management.

Responsibilities: - Manage a team of remote call center representatives to ensure efficient and effective customer service - Develop and implement strategies to increase productivity and meet performance goals - Monitor call center metrics and analyze data to make informed decisions - Provide ongoing training and coaching to team members to enhance their skills and capabilities - Foster a positive and inclusive work environment that promotes creativity and leadership - Handle escalated customer inquiries and issues in a professional and timely manner - Collaborate with other departments to improve overall customer experience - Utilize call center technology to streamline processes and improve efficiency - Prepare regular reports and presentations for senior management

Requirements: - Bachelor's degree in Business Administration or related field preferred - Proven experience in call center management or a similar role - Strong leadership and communication skills - Ability to work independently and motivate a remote team - Excellent problem-solving and decision-making abilities - Proficiency in call center technology and software - Strong organizational skills and attention to detail - Knowledge of industry best practices and trends - Flexibility to adapt to changing priorities and work in a fast-paced environment

Benefits: - Disability insurance - Remote work flexibility - Travel & spending expenses

Equal Opportunity Statement: Genworth Financial is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

If you meet the requirements and are interested in joining our team as a Remote Call Center Manager, please submit your application by the deadline of April 10, 2024. We look forward to reviewing your qualifications and potentially welcoming you to our team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.