Remote Call Center Manager

Job Description:

Procter & Gamble is seeking a Remote Call Center Manager to join our team in Vancouver, British Columbia. As a Mid-to-Senior Level Manager with at least 7 years of experience in a call center setting, you will be responsible for overseeing a team of remote agents and ensuring that they provide exceptional customer service to our clients.

Responsibilities: - Manage and support a team of remote call center agents, providing guidance and feedback to ensure high performance and customer satisfaction - Develop and implement strategies to improve call center efficiency and effectiveness - Monitor call center metrics and KPIs to ensure targets are being met - Handle escalated customer inquiries and complaints, finding timely and effective resolutions - Conduct regular performance reviews and provide coaching and training as needed - Collaborate with other departments to improve processes and customer experience - Stay up-to-date on industry trends and best practices in call center management

Requirements: - 7+ years of experience in a call center environment - Strong leadership skills and the ability to motivate and engage a remote team - Excellent communication skills, both written and verbal - Dedication to providing exceptional customer service - Confidence in handling challenging situations with professionalism - Attention to detail and strong organizational skills - Emotional intelligence and the ability to empathize with customers and team members

Benefits: - Retirement plan - Vision insurance - Employee discounts

Working Environment: At Procter & Gamble, we offer a flexible work environment that allows for remote work and adapts to change with speed and efficiency. We value diversity and inclusion in our workforce.

Equal Opportunity Statement: Procter & Gamble is an equal opportunity employer and is committed to providing a work environment that is free from discrimination and harassment. We celebrate diversity and are dedicated to creating a workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.