Remote Call Center Manager

Job Description:

We are looking for a Remote Call Center Manager to join our team at Nationwide. As a leading insurance company, we take pride in providing excellent customer service and support to our clients. This position offers a unique opportunity to work remotely from your home in Vancouver, British Columbia.

Responsibilities: - Manage a team of remote call center agents to ensure high quality customer service - Implement and maintain call center processes and procedures - Monitor call center metrics and performance to meet KPIs and goals - Provide ongoing training and coaching to call center agents - Handle escalated customer issues and provide resolution - Collaborate with other departments to improve overall customer experience - Conduct regular performance evaluations and provide feedback to team members

Requirements: - 5 years of experience in call center management - Resourceful and motivated personality traits - Strong strategic planning and organizational skills - Excellent communication and leadership skills - Ability to work independently and remotely - Proficiency in Microsoft Office and call center software - Bachelor's degree in Business Administration or related field preferred

Benefits: - Free food, Travel & spending expenses, Life insurance - Opportunity to work in a diverse and inclusive environment - Support for professional development and growth

Equal Opportunity Statement: Nationwide is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, ethnicity, gender, sexual orientation, age, disability, or religion.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.