Call Center Manager

Labatt Breweries is seeking a dynamic and experienced Call Center Manager to join our team in Vancouver, British Columbia. As a leading brewery in Canada, Labatt Breweries is looking for a talented individual to lead our call center operations and ensure exceptional customer service.

Responsibilities: - Oversee the day-to-day operations of the call center, including managing a team of customer service representatives - Develop and implement strategies to improve customer satisfaction and retention rates - Monitor call center performance and identify areas for improvement - Conduct regular training sessions to enhance the skills of call center staff - Analyze call center data to identify trends and insights that can be used to improve performance - Collaborate with other departments to ensure seamless communication and coordination - Handle escalated customer inquiries and resolve issues in a timely and professional manner - Maintain knowledge of Labatt Breweries products and services to provide accurate information to customers - Ensure compliance with company policies and procedures

Requirements: - Minimum of 8 years of experience in a call center or customer service management role - Strong leadership skills and the ability to motivate and inspire a team - Excellent communication and interpersonal skills - Resilient and confident personality traits - Strong analytical and problem-solving skills - Knowledge of call center technology and best practices - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Bachelor's degree in business administration or a related field is preferred

Benefits: - Company equipment provided - Paid overtime opportunities - Life insurance coverage

Working Environment: At Labatt Breweries, we embrace diversity and strive to create an inclusive culture that values and respects all perspectives. We believe in equal opportunity for all employees and are committed to creating a welcoming and inclusive workplace.

This is a part-time position at a mid-to-senior level, with the opportunity for growth and advancement within the company. If you are a skilled and experienced call center manager looking for a new challenge, we encourage you to apply by the deadline of June 12, 2024. Join Labatt Breweries and be a part of a dynamic and innovative team dedicated to delivering exceptional customer service.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.