Remote Call Center Manager

League is seeking a part-time Remote Call Center Manager to join our team in Montreal, Quebec, CA. As a Mid-to-Senior Level position, we are looking for a candidate with at least 6 years of experience in call center management. The ideal candidate for this role will be confident and resourceful, with excellent soft skills in persuasion and people management.

Responsibilities: - Manage a team of remote call center agents, ensuring they meet performance goals and deliver excellent customer service - Develop and implement call center policies and procedures to improve efficiency and customer satisfaction - Monitor call center metrics and performance data to identify areas for improvement and implement strategies to address issues - Train and coach call center agents to enhance their skills and performance - Collaborate with other departments to address customer inquiries and escalations effectively - Handle escalated customer complaints and provide resolutions in a timely and professional manner - Oversee scheduling and staffing to ensure adequate coverage and adherence to service level agreements - Conduct regular performance evaluations and provide feedback to call center agents - Stay updated on industry trends and best practices in call center management

Requirements: - 6+ years of experience in call center management - Strong leadership and interpersonal skills - Excellent communication and problem-solving abilities - Proficiency in call center software and tools - Ability to work independently and collaboratively with remote team members - Bachelor's degree in Business Administration or related field is preferred

Benefits: - Profit sharing - Relocation allowance - Retirement plan

At League, we strive for excellence and uphold high standards in all endeavors. We are committed to providing equal opportunities for all qualified individuals. The deadline to apply for the Remote Call Center Manager position is June 23, 2024. Join our team and make a difference in the call center industry!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.