Remote Call Center Manager

Labatt Breweries is seeking a motivated and experienced Remote Call Center Manager to join our team in Toronto, Ontario. As a leading brewery in Canada, Labatt Breweries values innovation, teamwork, and excellence in all that we do.

Responsibilities: - Manage and oversee a remote call center team, ensuring high levels of customer service and satisfaction - Develop and implement call center policies and procedures to optimize efficiency and performance - Monitor call center metrics and KPIs to track performance and identify areas for improvement - Conduct regular performance evaluations and provide feedback to call center agents - Handle escalated customer complaints and issues in a professional and timely manner - Collaborate with other departments to address customer concerns and improve processes - Develop and implement training programs for call center agents to enhance their skills and knowledge - Stay up-to-date on industry trends and best practices in call center management

Requirements: - Bachelor's degree in business administration or a related field - Minimum of 6 years of experience in call center management - Strong leadership and communication skills - Resilient and reliable personality traits - Project management and negotiation soft skills - Proven track record of meeting and exceeding performance targets - Ability to work effectively in a remote team environment

Benefits: - Employee discounts on Labatt Breweries products - Remote work flexibility - Medical coverage for eligible employees

Working Environment: At Labatt Breweries, we value transparency and open dialogue for effective communication at all levels. We strive to create a supportive and inclusive work environment where all employees can thrive and succeed.

Equal Opportunity Statement: Labatt Breweries is an equal opportunity employer and is committed to providing a diverse and inclusive workplace for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these factors.

Deadline to apply: June 26, 2024

If you meet the requirements and are interested in joining our dynamic team as a Remote Call Center Manager, we encourage you to apply today. We look forward to reviewing your application.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.