Call Center Manager

Job Description:

We are seeking a highly motivated and experienced Call Center Manager to join our team at W.R. Berkley in Montreal, Quebec. As a part-time Associate Level position, the Call Center Manager will be responsible for overseeing the daily operations of our call center and ensuring efficient and effective communication with our customers. The ideal candidate will have at least 5 years of experience in a similar role and possess the personality traits of being driven and adaptable, as well as the soft skills of innovation and leadership.

Responsibilities: - Manage and coordinate the daily operations of the call center, including monitoring call volume, managing staff schedules, and ensuring optimal service levels are maintained - Train, motivate, and supervise call center staff to ensure high performance levels and excellent customer service - Develop and implement strategies to improve call center performance and efficiency - Analyze call center data and statistics to identify trends and make informed decisions to enhance customer satisfaction - Resolve customer complaints and address any issues that arise in a professional and timely manner - Collaborate with other departments to ensure a seamless customer experience across all touchpoints

Requirements: - Bachelor's degree in Business Administration or related field - Minimum of 5 years of experience in call center management - Excellent communication and leadership skills - Strong analytical and problem-solving abilities - Proficiency in Microsoft Office Suite and call center software - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Previous experience in the insurance industry is a plus

Benefits: - Training & professional development opportunities - Relocation allowance for qualified candidates - Paid overtime for exceeding performance expectations

Working Environment: At W.R. Berkley, we believe in injecting a sense of joy and vibrancy into the work environment. Our team is supportive, collaborative, and dedicated to delivering exceptional service to our customers. We value diversity and inclusion and strive to create a workplace where everyone feels valued and respected.

Deadline to Apply: Interested candidates should submit their applications by July 3, 2024.

Equal Opportunity Statement: W.R. Berkley is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to any protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.