Remote Call Center Manager

Job Description:

We are seeking a passionate and motivated Remote Call Center Manager to join our team at Baker Hughes in Toronto, Ontario, Canada. As a Mid-to-Senior Level Manager, you will be responsible for overseeing a team of remote call center agents and ensuring that they provide exceptional customer service to our clients.

Responsibilities: - Manage and lead a team of remote call center agents to meet performance goals and objectives - Monitor and evaluate call center operations to ensure efficiency and effectiveness - Develop and implement strategies to improve customer satisfaction and retention - Conduct regular training and coaching sessions to enhance the skills of call center agents - Collaborate with other departments to address customer inquiries and resolve issues - Analyze performance data and generate reports to guide decision-making - Stay up-to-date on industry trends and best practices in call center management - Maintain a positive and productive work environment for remote team members

Requirements: - Bachelor's degree in Business Administration or related field - Minimum of 6 years of experience in call center management - Strong communication and interpersonal skills - Excellent people management and leadership abilities - Proficiency in research and data analysis - Ability to work independently and as part of a team - Knowledge of call center technology and software - Experience working in a remote or virtual setting is a plus

Benefits: - Life insurance - Profit sharing - Paid Time Off (PTO)

Working Environment: At Baker Hughes, we believe in unleashing creativity in a setting that celebrates and nurtures innovation. As a Remote Call Center Manager, you will have the opportunity to make a meaningful impact on our customers and contribute to our company's success.

Equal Opportunity Statement: Baker Hughes is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We welcome applicants from all backgrounds and strive to create a workplace where everyone feels valued and respected.

Deadline to Apply: July 5, 2024

We look forward to receiving your application and reviewing your qualifications for this exciting opportunity at Baker Hughes!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.