Call Center Manager

Job Description:

Navistar International is seeking a part-time Call Center Manager to join our team in Montreal, Quebec, CA. As a mid-to-senior level position, the ideal candidate will have at least 6 years of experience in a call center environment.

Responsibilities: - Manage and oversee the day-to-day operations of the call center, including staff management, scheduling, and performance metrics - Develop and implement strategies to improve call center efficiency, productivity, and customer satisfaction - Train and mentor call center agents to ensure they have the skills and knowledge to deliver high-quality customer service - Monitor and analyze call center data to identify trends, issues, and areas for improvement - Collaborate with other departments to address customer concerns and resolve complex issues - Stay up-to-date on industry trends and best practices to continuously improve call center operations

Requirements: - Independent and hardworking personality traits - Excellent communication and interpersonal skills - Demonstrated ability to motivate and lead a team - Strong persuasion and time management skills - Proven track record of achieving and exceeding call center KPIs

Benefits: - Paid sick leave - Life insurance - Travel opportunities

Working Environment: At Navistar International, we flourish in a culture that embraces change and responds resiliently. We believe in providing our employees with the support and resources they need to succeed in a dynamic and fast-paced work environment.

Deadline to Apply: Please submit your application by July 3, 2024.

Equal Opportunity Statement: Navistar International is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, or any other protected status. We believe in creating a diverse and inclusive workplace where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.