Call Center Manager - Work from home

Job Description:

Travelers Cos. is seeking a motivated and energetic Call Center Manager to join our team on a part-time basis, working from home in Montreal, Quebec, Canada. As a Mid-to-Senior Level position, we require a candidate with at least 7 years of experience in a call center or customer service management role.

Responsibilities: - Manage and oversee the daily operations of the call center team - Develop and implement strategies to improve customer satisfaction and efficiency - Monitor and analyze call center metrics to ensure KPIs are met - Train, mentor, and support call center agents - Handle escalated customer inquiries and complaints - Collaborate with other departments to streamline processes and improve overall customer experience - Stay up-to-date on industry trends and best practices in call center management

Requirements: - Bachelor's degree in business or a related field - Proven experience in call center management - Strong problem-solving skills and ability to make quick, data-driven decisions - Excellent communication and leadership skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office and call center software systems

Personality traits: motivated, energetic Soft skills: problem-solving, communication

Benefits: - Visa sponsorship - Free accommodation - Dental insurance

Working environment: We encourage a spirit of exploration and taking calculated risks for growth. Our team values creativity, innovation, and continuous improvement.

Equal Opportunity Statement: Travelers Cos. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to diversity and inclusion in the workplace.

Deadline to apply: May 7, 2024. Apply now to join our dynamic team and make a positive impact in the travel industry!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.