Call Center Manager - Work from home

Job Description:

Prudential Financial is seeking a confident and dedicated Call Center Manager to work from home in Montreal, Quebec. This part-time position is ideal for someone with at least 7 years of experience in a call center environment, at a mid-to-senior level.

Responsibilities: - Manage a team of remote call center agents, ensuring they meet performance targets and deliver exceptional customer service. - Develop and implement strategies to improve call center efficiency and effectiveness. - Monitor call center metrics and provide regular reports to senior management. - Conduct regular training sessions to enhance the skills of call center agents. - Handle escalated customer complaints and work towards swift resolution. - Collaborate with other departments to streamline processes and improve overall customer experience. - Stay up-to-date on industry trends and best practices to continuously improve call center operations.

Requirements: - 7+ years of experience in a call center environment, with a proven track record in call center management. - Strong communication skills and the ability to effectively lead a remote team. - Excellent time management skills and the ability to prioritize tasks in a fast-paced environment. - Confidence in decision-making and problem-solving. - Dedication to delivering exceptional customer service. - Proficiency in using call center software and tools.

Personality Traits: - Confidence: Able to lead a team with authority and inspire confidence in others. - Dedicated: Committed to achieving goals and providing the best service possible.

Soft Skills: - Communication: Strong verbal and written communication skills are essential for effective team management. - Time Management: Ability to prioritize tasks and manage time effectively.

Benefits: - Medical coverage - Profit sharing - Remote work flexibility

Working Environment: Be part of a team that leads the industry through cutting-edge ideas and solutions. Join Prudential Financial and work in a dynamic and forward-thinking environment.

Deadline to Apply: June 7, 2024

Equal Opportunity Statement: Prudential Financial is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.