Call Center Officer

Job Description:

Dana Holding is currently seeking a part-time Call Center Officer to join our team in Montreal, Quebec. As a Call Center Officer at Dana Holding, you will be responsible for providing outstanding customer service to our clients and supporting them with any inquiries or issues they may have.

Responsibilities: 1. Handle incoming and outgoing calls in a professional and courteous manner. 2. Respond to customer inquiries and resolve issues in a timely and efficient manner. 3. Document all customer interactions and maintain accurate records in the database. 4. Collaborate with other departments to escalate and resolve complex customer issues. 5. Conduct research and critical thinking to provide accurate information to customers. 6. Meet and exceed performance goals and metrics set by management. 7. Stay updated on product knowledge and company policies to better assist customers.

Requirements: 1. Minimum of 2 years of experience in a customer service or call center role. 2. Adaptability to handle a variety of customer situations. 3. Passion for providing excellent customer service. 4. Strong research and critical thinking skills. 5. Excellent communication skills, both written and verbal. 6. Ability to work well in a team environment. 7. Proficiency in using call center software and Microsoft Office suite. 8. High school diploma or equivalent.

Benefits: 1. Free food provided during work hours. 2. Gym membership reimbursement. 3. Remote work flexibility options.

Working Environment: At Dana Holding, we strive to pursue excellence in every endeavor. We set a high standard for achievement and expect our employees to do the same. You will work in a collaborative and supportive environment where your contributions are valued.

Deadline to Apply: Please submit your application by May 16, 2024.

Equal Opportunity Statement: Dana Holding is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.