Remote Call Center Officer

Cognizant Technology Solutions is seeking a dedicated and driven Remote Call Center Officer to join our team in Vancouver, British Columbia. As an Associate level role, the ideal candidate will have at least 3 years of experience in a similar position and possess strong communication skills.

Responsibilities: - Handle incoming and outgoing calls in a timely manner - Provide exceptional customer service and support - Address customer inquiries and resolve issues efficiently - Maintain accurate records of customer interactions - Collaborate with team members to meet and exceed performance goals - Utilize creativity and problem-solving skills to address customer needs

Requirements: - 3+ years of experience in a call center or customer service role - Excellent communication skills and a professional phone etiquette - Ability to multitask and prioritize workload effectively - Proficient in using computer software and CRM systems - Strong problem-solving skills and the ability to think creatively - A positive attitude and a strong work ethic

Personality traits: - Dedicated - Driven

Soft skills: - Creativity - Problem-solving

Benefits: - Gym membership - Travel & spending expenses - Company transportation

Working environment: At Cognizant Technology Solutions, we offer a dynamic workplace that values teamwork, fosters innovation, and promotes shared success. Our team is committed to supporting each other and delivering exceptional service to our customers.

Deadline to apply: May 15, 2024

Equal opportunity statement: Cognizant Technology Solutions is an equal opportunity employer and we value diversity in our workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.