Call Center Officer

Job Description:

As a Call Center Officer at Philip Morris International in Vancouver, British Columbia, you will be responsible for handling incoming and outgoing calls from customers and providing high-quality customer service. This part-time entry-level position is ideal for individuals who are dedicated and resilient, with strong critical thinking skills and emotional intelligence.

Responsibilities: 1. Answer incoming calls and respond to customer inquiries 2. Make outbound calls to follow up on customer issues and provide assistance 3. Maintain accurate records of customer interactions and transactions 4. Identify and escalate priority issues to the appropriate team members 5. Provide information to customers about products and services 6. Handle customer complaints and provide appropriate solutions 7. Meet personal/team qualitative and quantitative targets 8. Collaborate with other team members to improve overall customer satisfaction 9. Utilize company systems and tools to effectively manage customer relationships 10. Adhere to company policies and procedures at all times

Requirements: 1. 1 year of experience in customer service or a related field 2. Excellent communication skills, both verbal and written 3. Strong problem-solving abilities and critical thinking skills 4. Ability to remain calm and professional under pressure 5. Emotional intelligence and the ability to empathize with customers 6. Proficiency in using computers and customer service software 7. High school diploma or equivalent required

Benefits: 1. Paid overtime for additional hours worked 2. Dental insurance coverage 3. Visa sponsorship for eligible candidates

Working Environment: At Philip Morris International, we leverage data to inform decisions and drive strategic initiatives. As a Call Center Officer, you will have the opportunity to contribute to our customer service efforts and play a key role in our overall success.

Deadline to Apply: June 7, 2024

Equal Opportunity Statement: Philip Morris International is an equal opportunity employer and strives to create a diverse and inclusive workplace where all employees feel valued and respected. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.