Call Center Officer

Labatt Breweries is seeking a part-time Call Center Officer to join our team in Vancouver, British Columbia. As an Associate Level position, we are looking for candidates with a minimum of 4 years of relevant experience in a call center or customer service role.

Responsibilities: - Handle inbound and outbound calls from customers in a professional and timely manner - Provide accurate information about Labatt Breweries products and services - Resolve customer inquiries and complaints in a courteous and efficient manner - Process orders and update customer accounts as needed - Collaborate with other departments to ensure customer satisfaction - Meet and exceed performance targets and KPIs set by the company

Requirements: - Excellent communication skills and a strong customer service orientation - Ability to work independently and adapt to changing priorities - Critical thinking and decision-making skills - Previous experience in a call center or customer service role is preferred - High school diploma or equivalent required

Personality traits: - Adaptability: Ability to adjust to changing situations and priorities - Independence: Capacity to work autonomously and take initiative

Soft skills: - Critical thinking: Ability to analyze information and make informed decisions - Decision-making: Capacity to make sound judgments and take appropriate action

Benefits: - Dental insurance - Free food - Visa sponsorship for eligible candidates

Working environment: At Labatt Breweries, we embrace diversity and create an inclusive culture that values and respects all perspectives. We are committed to providing a supportive and inclusive work environment where everyone can thrive.

Deadline to apply: June 12, 2024

Equal opportunity statement: Labatt Breweries is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.