Call Center Officer

Job Description:

Hilton Worldwide Holdings is seeking a part-time Call Center Officer to join our team in Vancouver, British Columbia. As an Entry Level position with no prior experience required, we are looking for individuals who are energetic, resourceful, have strong presentation skills, and possess critical thinking abilities.

Responsibilities: 1. Answering inbound calls and assisting guests with their inquiries, requests, and reservations in a professional and courteous manner. 2. Making outbound calls to follow up on customer service inquiries, resolve issues, and provide additional information as needed. 3. Utilizing computer systems to access and input customer information accurately and efficiently. 4. Providing excellent customer service and ensuring customer satisfaction at all times. 5. Adhering to company policies and procedures while maintaining a high level of professionalism. 6. Collaborating with team members to meet call center goals and objectives.

Requirements: 1. High school diploma or equivalent. 2. Excellent communication skills, both written and verbal. 3. Strong presentation skills and the ability to think critically and solve problems. 4. Proficiency in using computer systems and software applications. 5. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. 6. Energetic personality and a positive attitude. 7. Resourceful and able to work independently or as part of a team.

Benefits: 1. Travel and spending expenses covered. 2. Profit sharing opportunities. 3. Vision insurance.

Working Environment: At Hilton Worldwide Holdings, we nurture an entrepreneurial atmosphere, even within an established organization. We value creativity, innovation, and a willingness to learn and grow. Our team is supportive and committed to providing a positive work environment for all employees.

Deadline to Apply: July 15, 2024.

Equal Opportunity Statement: Hilton Worldwide Holdings is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.