Call Center Officer

Job Description:

GameStop is seeking a passionate and hardworking Call Center Officer to join our team in Toronto, Ontario, CA. As a part-time entry-level position, this role requires zero years of experience, making it ideal for individuals looking to kickstart their career in customer service.

Responsibilities: 1. Respond to incoming calls and inquiries from customers regarding products, services, and promotions. 2. Provide exceptional customer service by addressing and resolving customer complaints and concerns in a professional manner. 3. Process orders, returns, and exchanges accurately and efficiently. 4. Utilize negotiation skills to upsell products and services to customers. 5. Demonstrate innovation by suggesting improvements to call center processes and procedures. 6. Maintain customer records and update databases with accurate and relevant information. 7. Meet or exceed performance goals and metrics set by the company. 8. Work collaboratively with team members to achieve overall department goals. 9. Handle escalated calls and ensure customer satisfaction is maintained.

Requirements: 1. High school diploma or equivalent. 2. Excellent verbal and written communication skills. 3. Strong negotiation skills. 4. Ability to work in a fast-paced environment and multitask effectively. 5. Proficiency in Microsoft Office suite. 6. Must be passionate about providing exceptional customer service.

Personality Traits: 1. Hardworking 2. Passionate

Soft Skills: 1. Negotiation 2. Innovation

Benefits: 1. Paid overtime 2. Paid Time Off (PTO) 3. Profit sharing

Working Environment: At GameStop, we promote equality and fairness for all employees. We believe in creating a supportive and inclusive work environment where everyone has the opportunity to succeed.

Deadline to Apply: 2024-07-12

Equal Opportunity Statement: GameStop is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected characteristic.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.