Call Center Representative

Job Description:

Regions Financial is seeking a dynamic and motivated individual to join our team as a part-time Call Center Representative in Vancouver, British Columbia, CA. As an entry-level position, we are looking for someone with at least 1 year of experience in customer service or a related field.

Responsibilities: 1. Handle inbound and outbound calls in a professional and courteous manner. 2. Provide exceptional customer service by addressing customer inquiries and resolving issues promptly and effectively. 3. Maintain a high level of product knowledge to effectively assist customers with their financial needs. 4. Utilize CRM systems to accurately record and update customer information. 5. Collaborate with team members and other departments to ensure seamless customer experience. 6. Meet and exceed performance targets and KPIs set by the company.

Requirements: 1. Energetic and passionate individual who is dedicated to providing top-notch customer service. 2. Strong time management and planning skills to prioritize tasks effectively. 3. Excellent communication skills, both verbal and written. 4. Ability to work in a fast-paced environment and adapt to changing priorities. 5. Proficiency in MS Office and CRM software. 6. High school diploma or equivalent.

Benefits: - Disability insurance - Joining bonus - Relocation allowance

Working Environment: At Regions Financial, we pride ourselves on exceeding customer expectations and delivering delight. Our team is committed to providing the highest level of service to our customers and creating a positive work environment for our employees.

Equal Opportunity Statement: Regions Financial is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.