Call Center Representative

Job Description:

As a Call Center Representative at Western Union in Toronto, Ontario, your primary responsibility will be to provide exceptional customer service and support to clients who reach out via phone. You will handle a high volume of inbound calls, assisting customers with various inquiries related to financial transactions, account issues, and general information about Western Union services.

Responsibilities: 1. Answer incoming calls promptly and professionally. 2. Provide accurate information to customers regarding Western Union products, services, and policies. 3. Assist customers with account inquiries, transaction issues, and general troubleshooting. 4. Process transactions accurately and efficiently. 5. Resolve customer complaints and issues in a timely and diplomatic manner. 6. Maintain up-to-date knowledge of Western Union services and policies. 7. Collaborate with team members to ensure a seamless customer experience. 8. Meet or exceed established performance metrics, such as call quality, productivity, and customer satisfaction.

Requirements: 1. At least 4 years of experience in a customer service or call center environment. 2. Energetic and confident personality traits. 3. Strong teamwork and time management skills. 4. Excellent communication skills, both verbal and written. 5. Ability to multitask and prioritize in a fast-paced environment. 6. Knowledge of basic computer applications and data entry. 7. High school diploma or equivalent required; college degree preferred.

Benefits: 1. Joining Bonus upon successful completion of probation period. 2. Dental insurance for part-time employees. 3. Retirement plan options to help you plan for the future. 4. Opportunities for ongoing learning and development for personal and professional growth.

Equal Opportunity Statement: Western Union is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected.

Deadline to apply: April 10, 2024

Join Western Union in Toronto and be a part of a dynamic team dedicated to providing top-notch customer service and support in the financial services industry. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.