Call Center Representative

Job Description:

Quanta Services is currently seeking a dynamic and driven Call Center Representative to join our team in Toronto, Ontario. As a part-time Associate Level employee, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities: 1. Handle inbound and outbound calls from customers in a professional and courteous manner. 2. Provide accurate information about products and services, answer inquiries, and resolve customer complaints. 3. Identify and escalate priority issues to the appropriate department or supervisor. 4. Maintain a high level of productivity while ensuring excellent quality of service. 5. Collaborate with team members to achieve performance goals and targets. 6. Document all customer interactions accurately in the CRM system. 7. Stay up-to-date on product knowledge and company policies to provide accurate information to customers. 8. Participate in training sessions to improve skills and knowledge.

Requirements: 1. Minimum of 4 years of experience in a call center or customer service role. 2. Excellent communication skills, both verbal and written. 3. Strong problem-solving skills and ability to think quickly on your feet. 4. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. 5. Proficient in using CRM software and other call center tools. 6. Driven and energetic personality. 7. Soft skills in cooperation and negotiation. 8. Must be able to work a flexible schedule, including evenings and weekends. 9. High school diploma or equivalent required.

Benefits: 1. Relocation allowance for eligible candidates. 2. Paid overtime for extra hours worked. 3. Travel & spending expenses covered for business trips. 4. Opportunities for career growth and development. 5. Committed to environmental responsibility and sustainable practices in the working environment.

Equal Opportunity Statement: Quanta Services is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to building a diverse and inclusive workplace where all employees feel valued and supported.

Deadline to Apply: May 14, 2024

If you meet the requirements and are ready to take on a challenging and rewarding role as a Call Center Representative at Quanta Services, we encourage you to apply before the deadline. Join our team and be part of a company that values your skills and contributions.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.