Call Center Representative

Job Description:

Procter & Gamble is seeking a dedicated and passionate Call Center Representative to join our team in Vancouver, British Columbia on a part-time basis. As an Associate level employee with at least 3 years of experience, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities: - Handle inbound and outbound calls in a professional and courteous manner - Assist customers with product inquiries, concerns, and complaints - Resolve customer issues efficiently and effectively - Maintain accurate records of customer interactions and transactions - Upsell and cross-sell products and services to customers - Collaborate with team members to achieve department goals - Adhere to company policies and procedures at all times

Requirements: - High school diploma or equivalent; Bachelor's degree preferred - 3+ years of experience in a customer service or call center role - Excellent communication and interpersonal skills - Ability to make quick decisions and problem-solve under pressure - Strong emotional intelligence and empathy - Proficiency with Microsoft Office and CRM software - Ability to work independently and as part of a team - Flexibility to work evenings and weekends as needed

Benefits: - Disability insurance - Life insurance - Employee discounts on Procter & Gamble products - Opportunities for career growth and development

Working Environment: At Procter & Gamble, we empower our employees to take ownership and make impactful decisions. We foster a collaborative and inclusive work environment where every team member is valued and respected.

Equal Opportunity Statement: Procter & Gamble is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: July 15, 2024

Join our team at Procter & Gamble and make a difference in the lives of our customers! Apply now to start your journey with us.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.