Call Center Representative - Work from home

Job Description:

We are seeking a dynamic and motivated Call Center Representative to join our team at Philip Morris International. As a Work from Home Call Center Representative based in Vancouver, British Columbia, CA, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities: - Handle incoming and outgoing customer calls with professionalism and courtesy - Address customer inquiries, resolve issues, and provide product information - Document customer interactions accurately in the company database - Meet or exceed performance metrics related to call quality, customer satisfaction, and productivity - Collaborate with team members and supervisors to achieve department goals - Stay up-to-date on product knowledge and company policies to better assist customers - Adhere to company policies and procedures at all times - Work in a fast-paced environment while maintaining a positive attitude and customer focus

Requirements: - Minimum of 2 years of experience in a customer service or call center role - Excellent communication and interpersonal skills - Strong time management and critical thinking skills - Reliable and driven individual who takes initiative and works well independently - Ability to work part-time hours from a home office setup - Must have a quiet and dedicated workspace with reliable internet connection

Benefits: - Employee discounts on company products - Joining bonus for new hires - Free food and snacks provided during work hours

Working Environment: At Philip Morris International, we prioritize employee well-being through health and wellness initiatives. We strive to create a positive and supportive work environment that fosters growth and development for all team members.

Equal Opportunity Statement: Philip Morris International is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other protected characteristic. All qualified applicants will receive consideration for employment without regard to their background or identity.

Deadline to Apply: July 3, 2024

If you meet the requirements and are looking for an exciting opportunity to work from home as a Call Center Representative with a leading international company, we encourage you to submit your application before the deadline. Join us in providing top-notch customer service and making a positive impact in the industry.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.