Call Center Representative - Work from home

Job Description:

HP is seeking a highly motivated and adaptable individual to join our team as a Call Center Representative, working from home in Montreal, Quebec, CA. This is a part-time entry-level position with the opportunity for growth within the company. No prior experience is required, making it an excellent opportunity for individuals looking to start their career in the customer service industry.

Responsibilities: - Answer incoming calls from customers and provide assistance with product inquiries, troubleshooting, and technical support - Make outbound calls to follow up with customers on previous inquiries or sales leads - Document all customer interactions accurately in the CRM system - Meet and exceed established performance metrics for call quality, customer satisfaction, and resolution time - Collaborate with other team members to ensure a seamless customer experience - Stay up to date on product knowledge and company policies to provide accurate information to customers

Requirements: - Strong communication skills and presentation abilities - Excellent strategic planning skills to handle a high volume of calls effectively - Adaptable and able to work in a fast-paced environment - Motivated to exceed targets and meet customer needs - Must have a stable internet connection and a quiet workspace to work from home

Benefits: - Joining bonus for new hires - Relocation allowance for potential future opportunities within the company - Remote work flexibility to promote work-life balance

Working Environment: HP is committed to environmental responsibility and sustainable practices. We strive to create an inclusive and diverse work environment where all employees are valued and respected for their unique perspectives and contributions. We believe in equal opportunity employment and encourage candidates from all backgrounds to apply.

Deadline to apply: July 12, 2024

Equal Opportunity Statement: HP is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.