Call Center Specialist

Job Description:

Sobeys is seeking a highly motivated and energetic Call Center Specialist to join our team in Montreal, Quebec. As a part-time Associate Level position, the Call Center Specialist will play a crucial role in providing excellent customer service and support to our clients.

Responsibilities: - Answer incoming calls from customers and assist them with product inquiries, orders, and issue resolution - Make outbound calls to follow up with customers, conduct surveys, and promote special offers - Maintain accurate and detailed records of customer interactions in our database - Collaborate with other team members to ensure a seamless customer experience - Attend regular training sessions to stay up-to-date on product knowledge and customer service best practices - Identify and escalate urgent issues to the appropriate department for resolution - Meet and exceed performance goals set by the company

Requirements: - Minimum of 4 years of experience in a customer service or call center role - Energetic and confident personality - Strong communication and problem-solving skills - Creativity and leadership abilities - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent

Benefits: - Relocation allowance for qualified candidates - Gym membership reimbursement - Paid sick leave - Opportunities for career growth and development

Working Environment: At Sobeys, we encourage a spirit of exploration and taking calculated risks for growth. Our team is dedicated to creating a positive and inclusive work environment where employees can thrive and reach their full potential.

Deadline to Apply: May 7, 2024

Equal Opportunity Statement: Sobeys is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other status protected by law. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.