Chat Support Assistant

Job Description:

Enbridge is currently seeking a Chat Support Assistant to join our team in Toronto, Ontario. This part-time position at the Associate Level requires a minimum of 4 years of experience in a similar role. The successful candidate will be resourceful and confident, with strong decision-making and research skills.

Responsibilities: - Providing chat support to customers, addressing their inquiries and concerns in a timely and professional manner - Assisting customers with product information, troubleshooting, and technical support - Escalating complex issues to the appropriate department for resolution - Maintaining a high level of customer satisfaction through excellent communication and problem-solving skills - Collaborating with team members to ensure a seamless customer experience - Keeping accurate records of customer interactions and transactions - Staying up-to-date on product knowledge and company policies

Requirements: - Minimum of 4 years of experience in customer service or a related field - Excellent written and verbal communication skills - Ability to work independently and as part of a team - Strong decision-making and research skills - Proficiency in using chat support software and other communication tools - High school diploma or equivalent required, Bachelor's degree preferred

Benefits: - Travel opportunities - Employee discounts - Free accommodation

Working Environment: At Enbridge, we offer a dynamic workplace that values teamwork, fostering innovation, and shared success. Our team is committed to creating a supportive and inclusive environment where all employees can thrive and grow.

Deadline to Apply: April 24, 2024

Equal Opportunity Statement: Enbridge is an equal opportunity employer and is committed to providing equal employment opportunities to all individuals regardless of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law. We value diversity and inclusion in our workforce and encourage applications from all qualified candidates.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.