Chat Support Assistant

Job Description:

BDO Canada, a leading professional services firm, is seeking a motivated and independent Chat Support Assistant to join our team in Vancouver, British Columbia. This part-time Associate Level position requires a minimum of 4 years of experience in customer service or a related field. The Chat Support Assistant will be responsible for providing excellent customer support via chat, resolving customer inquiries and issues efficiently and professionally.

Responsibilities: - Respond to customer inquiries and provide assistance via chat in a timely manner - Troubleshoot and resolve customer issues effectively - Escalate complex issues to the appropriate team member for resolution - Maintain a high level of customer satisfaction through excellent communication and problem-solving skills - Collaborate with other team members to improve overall customer support processes - Keep accurate records of customer interactions and transactions

Requirements: - 4 years of experience in customer service or a related field - Strong project management skills - Excellent critical thinking abilities - Motivated and independent personality traits - Ability to work well under pressure and meet deadlines - Strong attention to detail and organizational skills - Proficient in using chat support software and other relevant technology

Benefits: - Visa sponsorship for eligible candidates - Life insurance coverage - Company-provided equipment for remote work

Working Environment: At BDO Canada, we value a spirit of exploration and taking calculated risks for growth. Our team is encouraged to think innovatively and proactively seek out opportunities for improvement. We strive to create a collaborative and supportive work environment where every team member is empowered to succeed.

Deadline to Apply: June 28, 2024

Equal Opportunity Statement: BDO Canada is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by applicable laws. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.