Chat Support Assistant

Job Description: We are currently seeking a motivated and hardworking Chat Support Assistant to join our team at Guardian Life Insurance Company of America in Vancouver, British Columbia. As a part-time entry-level position, this role provides an excellent opportunity for individuals looking to gain experience in the insurance industry. The ideal candidate will have at least 1 year of experience in a customer service or administrative role.

Responsibilities: - Provide chat support to customers and agents via online messaging platforms - Answer inquiries, resolve customer issues, and provide information on insurance products and services - Maintain a professional and friendly tone in all interactions - Communicate effectively and clearly with customers to ensure their needs are met - Document all interactions accurately and in a timely manner - Collaborate with team members to provide a seamless customer experience - Stay up-to-date on insurance products, policies, and procedures - Adhere to company guidelines and standards for customer service

Requirements: - Motivated individual with a strong work ethic - Excellent presentation skills - Attention to detail and accuracy in all work - Ability to multitask and prioritize tasks effectively - Strong written and verbal communication skills - Proficiency in using computer systems and online messaging platforms - Ability to work independently and as part of a team - High school diploma or equivalent - Must be legally eligible to work in Canada

Benefits: - Employee discounts on insurance products - Free accommodation during training period - Medical coverage for part-time employees

Working Environment: At Guardian Life Insurance Company of America, we prioritize understanding and empathy in all interactions. We believe in providing exceptional customer service with a human touch. Our team is dedicated to helping customers navigate the complexity of insurance and ensuring they feel supported and valued.

Deadline to apply: July 5, 2024

Equal Opportunity Statement: Guardian Life Insurance Company of America is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. We strive to create a diverse and inclusive work environment where all individuals are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.