Remote Chat Support Associate

Job Description:

Dollar Tree is seeking a Remote Chat Support Associate to join our team in Toronto, Ontario. As a part-time entry-level associate, you will be responsible for providing exceptional customer service through chat support, assisting customers with inquiries, resolving issues, and ensuring a positive shopping experience.

Responsibilities: - Engage with customers via chat to provide support and assistance - Resolve customer concerns, complaints, and inquiries in a timely and professional manner - Utilize decision-making skills to assess customer needs and provide appropriate solutions - Communicate effectively and efficiently with customers to ensure excellent service - Work independently to manage chat support queues and prioritize tasks - Collaborate with team members and supervisors to address complex issues - Maintain a positive and professional attitude in all interactions with customers - Adhere to company policies and procedures for customer service and data security

Requirements: - Independent and energetic personality traits - Strong decision-making skills and ability to think on your feet - Excellent communication skills, both written and verbal - Ability to work effectively in a remote environment - Comfortable using chat support software and multitasking - High school diploma or equivalent - No prior experience required, training will be provided - Must be eligible to work in Canada

Benefits: - Dental insurance - Paid sick leave - Company transportation

Working Environment: At Dollar Tree, we prioritize diversity and inclusivity, fostering a culture of belonging where all employees are valued and respected. Our remote chat support team plays a crucial role in creating a positive customer experience and upholding our commitment to excellence.

Equal Opportunity Statement: Dollar Tree is an equal opportunity employer and values diversity in the workplace. We are committed to providing equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, gender, age, national origin, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.