Chat Support Associate

Job Description:

Frontier Communications is seeking a reliable and dedicated Chat Support Associate to join our team in Montreal, Quebec. The Chat Support Associate will be responsible for providing exceptional customer service through online chat platforms. This is a part-time entry-level position, perfect for individuals looking to gain experience in the telecommunications industry.

Responsibilities: - Respond to customer inquiries and provide assistance through online chat platforms - Address customer concerns and provide solutions in a timely manner - Utilize problem-solving skills to effectively resolve customer issues - Demonstrate emotional intelligence when interacting with customers - Maintain a positive and professional attitude at all times - Work collaboratively with team members to ensure customer satisfaction - Stay up-to-date on product knowledge and company policies - Meet performance goals and metrics set by the company

Requirements: - High school diploma or equivalent - Excellent communication skills, both written and verbal - Strong emotional intelligence and the ability to empathize with customers - Solid problem-solving skills and the ability to think quickly on your feet - Reliable and dedicated with a strong work ethic - Ability to work well in a fast-paced environment - Basic computer skills and proficiency in Microsoft Office - Availability to work evenings and weekends

Personality Traits: - Reliable - Dedicated

Soft Skills: - Emotional intelligence - Problem-solving

Benefits: - Free food - Dental insurance - Company transportation

Working Environment: At Frontier Communications, we value work-life balance and employee well-being. We strive to create a positive and inclusive work environment where our employees can thrive.

Deadline to Apply: July 14, 2024

Equal Opportunity Statement: Frontier Communications is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal opportunities for all employees and applicants.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.