Chat Support Associate - Work from home

Job description:

Liberty Interactive is seeking a motivated and proactive Chat Support Associate to join our team on a part-time basis, working from home in Vancouver, British Columbia, Canada. This position is ideal for entry-level candidates who are looking to gain valuable experience in customer service and support roles.

Responsibilities: - Respond to customer inquiries and concerns via chat in a timely and professional manner - Resolve customer issues and provide appropriate solutions or recommendations - Utilize company resources and knowledge base to provide accurate information to customers - Escalate complex issues to the appropriate department for further resolution - Maintain a high level of customer satisfaction through effective communication and problem-solving skills - Collaborate with team members to share best practices and support one another in achieving team goals

Requirements: - 1 year of experience in a customer service or related role is preferred - Hardworking and independent mindset with the ability to work effectively in a remote setting - Strong research skills to quickly gather information and provide accurate responses to customers - People management skills to handle customer interactions with empathy and professionalism - Excellent communication skills, both written and verbal - Comfortable with using technology and learning new software programs - High school diploma or equivalent required, college degree preferred

Benefits: - Vision insurance - Dental insurance - Paid overtime opportunities

Working environment: At Liberty Interactive, we embrace a culture of creativity and innovation. As a Chat Support Associate, you will have the freedom to unleash your creativity and contribute to a team that nurtures new ideas. We believe in creating a supportive and inclusive environment where everyone has the opportunity to grow and succeed.

Deadline to apply: May 8, 2024

Equal opportunity statement: Liberty Interactive is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable laws. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.