Chat Support Manager

Job Description:

Edison International is seeking a talented Chat Support Manager to join our team in Montreal, Quebec. As a part-time Associate Level position, the Chat Support Manager will be responsible for managing and leading a team of chat support agents to provide exceptional customer service to our clients. The ideal candidate will have a minimum of 5 years of experience in a similar role and possess a strong understanding of chat support operations.

Responsibilities: - Manage a team of chat support agents, including hiring, training, and performance management - Develop and implement chat support strategies to improve customer satisfaction and efficiency - Monitor chat support metrics and KPIs to ensure team goals are met - Collaborate with other departments to streamline processes and improve customer experience - Handle escalated customer inquiries and provide resolution in a timely manner - Stay current on industry trends and best practices in chat support management

Requirements: - 5+ years of experience in a chat support management role - Adaptable and confident personality traits - Strong teamwork and strategic planning skills - Excellent communication and problem-solving abilities - Bachelor's degree in Business Administration or a related field preferred

Benefits: - Free food - Paid Time Off (PTO) - Travel and spending expenses - Recognize and reward based on performance and merit

Equal Opportunity Statement: Edison International is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or any other protected status under applicable laws.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.