Chat Support Manager

Job Description:

Spectra Energy is seeking a skilled and experienced Chat Support Manager to join our team in Montreal, Quebec. As a part-time Chat Support Manager, you will be responsible for overseeing the day-to-day operations of our chat support team, ensuring exceptional customer service and support to our clients.

Responsibilities: 1. Manage and lead a team of chat support representatives, including hiring, training, and performance evaluations 2. Monitor chat support performance metrics and implement strategies to improve efficiency and customer satisfaction 3. Develop and implement standard operating procedures for the chat support team 4. Handle escalated customer inquiries and issues in a professional and timely manner 5. Collaborate with cross-functional teams to optimize chat support processes and workflows 6. Analyze chat support data to identify trends and areas for improvement 7. Stay up-to-date on industry trends and best practices in chat support management 8. Ensure compliance with company policies and procedures

Requirements: 1. Bachelor's degree in business or a related field 2. Minimum of 6 years of experience in chat support or customer service management 3. Strong leadership and people management skills 4. Excellent communication and interpersonal skills 5. Ability to work in a fast-paced environment and adapt to changing priorities 6. Proficiency in analysis and problem-solving 7. Hardworking and driven personality 8. Equal opportunity employer.

Benefits: 1. Travel and spending expenses covered 2. Free accommodation for business trips 3. Medical coverage provided

Working Environment: Join a team that leads the industry through cutting-edge ideas and solutions. At Spectra Energy, you will have the opportunity to grow personally and professionally while making a significant impact on our business and clients.

Deadline to Apply: May 14, 2024

Equal Opportunity Statement: Spectra Energy is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. We are committed to creating a diverse and inclusive workforce where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.