Remote Chat Support Manager

Job Description:

Hertz Global Holdings is seeking a Remote Chat Support Manager to join our dynamic team in Toronto, Ontario, Canada. As a part-time associate level position, the Remote Chat Support Manager will be responsible for managing and overseeing our chat support team, ensuring a high level of customer service and satisfaction. The ideal candidate will have at least 5 years of experience in a similar role and possess the personality traits of being resourceful and passionate. Additionally, strong soft skills in negotiation and time management are required for success in this position.

Responsibilities: - Manage and oversee the chat support team, including monitoring performance, providing regular feedback, and implementing improvements as needed - Ensure a high level of customer service and satisfaction by resolving customer inquiries and issues in a timely and efficient manner - Develop and implement chat support procedures and guidelines to streamline processes and improve efficiency - Collaborate with other departments to address customer inquiries that require escalation - Analyze chat support performance data to identify trends and make recommendations for improvement - Train and onboard new chat support team members - Stay up-to-date on industry trends and best practices in chat support management

Requirements: - Bachelor's degree in a related field preferred - At least 5 years of experience in a chat support or customer service management role - Strong communication and interpersonal skills - Ability to multitask and prioritize in a fast-paced environment - Proficiency in chat support software and tools - Experience with live chat support platforms a plus

Benefits: - Training & professional development opportunities - Company transportation for remote work - Gym membership to promote wellness and work-life balance

Working Environment: At Hertz Global Holdings, we strive to cultivate a sense of ownership and responsibility at every level. Our team is collaborative, supportive, and dedicated to providing the best possible service to our customers. The Remote Chat Support Manager will have the opportunity to make a real impact on our operations and help shape the future of our chat support department.

Deadline to Apply: June 23, 2024

Equal Opportunity Statement: Hertz Global Holdings is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of race, gender, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.