Chat Support Manager - Work from home

Job Description:

Keyera Corp is seeking a highly motivated and experienced Chat Support Manager to join our team remotely from Montreal, Quebec. As a mid-to-senior level professional with at least 6 years of experience, you will be responsible for managing a team of chat support agents and ensuring the delivery of exceptional customer service.

Responsibilities: - Manage and supervise a team of chat support agents, providing guidance, training, and support as needed - Monitor chat support operations to ensure that customer inquiries are being handled efficiently and effectively - Develop and implement strategies to improve customer satisfaction and retention rates - Analyze performance metrics and make recommendations for improvement - Collaborate with other departments to resolve customer issues and escalations - Stay informed about industry trends and best practices in chat support management - Conduct regular performance evaluations and provide feedback to team members

Requirements: - Bachelor's degree in a related field or equivalent work experience - Proven experience in chat support management - Strong communication and interpersonal skills - Excellent problem-solving abilities - Ability to work independently and as part of a team - Reliable and driven personality traits - Strong people management and leadership skills - Ability to work remotely and manage a team virtually

Benefits: - Remote work flexibility - Retirement plan - Paid Time Off (PTO) - Embrace creativity in a culture that values fresh ideas and inventive solutions

Equal Opportunity Statement: Keyera Corp is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to any of these factors.

If you meet the requirements and are ready to take on the challenge of leading a team of chat support agents, we encourage you to apply by the deadline of June 10, 2024. Join us in delivering exceptional customer service and driving success for Keyera Corp.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.