Chat Support Manager - Work from home

Job Description:

We are looking for a highly skilled Chat Support Manager to join our team at LKQ. As a Chat Support Manager, you will be responsible for overseeing all aspects of our chat support operations, ensuring that our customers receive top-notch service and support. This is a part-time position that can be done remotely from Montreal, Quebec.

Responsibilities: - Manage and supervise a team of chat support agents, providing guidance, support, and feedback as needed - Monitor chat support performance metrics and ensure that team members are meeting their goals - Develop and implement strategies to improve chat support operations and customer satisfaction - Handle escalated customer inquiries and provide resolutions in a timely and efficient manner - Collaborate with other departments to address customer issues and improve overall customer experience - Stay up-to-date on industry trends and best practices in chat support management - Train and onboard new chat support agents as needed - Handle scheduling and staffing for the chat support team

Requirements: - Minimum of 8 years of experience in chat support or customer service role - Proven experience in a managerial or supervisory role - Confident and resilient personality traits - Strong emotional intelligence and communication skills - Proficiency in chat support software and tools - Ability to work independently and manage remote teams effectively - Excellent problem-solving skills and attention to detail

Benefits: - Profit sharing opportunities - Visa sponsorship for eligible candidates - Vision insurance coverage

Working Environment: At LKQ, we believe in building strong connections and treating our colleagues like an extended family. We foster a supportive and collaborative working environment where everyone has the opportunity to succeed and grow.

Equal Opportunity Statement: LKQ is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. All qualified candidates are encouraged to apply.

Deadline to apply: July 3, 2024

Join us at LKQ and help us provide exceptional chat support to our customers!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.