Chat Support Manager - Work from home

Job Description: Foot Locker is seeking a Chat Support Manager to join our team in Vancouver, British Columbia. This is a part-time position that allows you to work from home. We are looking for a candidate with 8 years of experience at the mid-to-senior level who is resilient, confident, excels in strategic planning, and thrives in a teamwork-oriented environment.

Responsibilities: - Manage a team of chat support representatives to ensure timely and effective responses to customer inquiries - Develop and implement strategies to improve customer satisfaction and drive chat support performance metrics - Train and mentor chat support representatives to provide exceptional customer service - Monitor chat support interactions to identify areas for improvement and provide feedback to team members - Collaborate with other departments to ensure a seamless customer experience across all touchpoints - Stay up-to-date on industry trends and best practices in chat support management

Requirements: - 8 years of experience in chat support or customer service - Strong leadership and communication skills - Ability to work independently and as part of a team - Proficiency in strategic planning and problem-solving - Excellent organizational skills and attention to detail - Bachelor's degree in a related field preferred

Benefits: - Parental leave - Travel & spending expenses - Paid sick leave

Working Environment: At Foot Locker, we encourage a spirit of exploration and taking calculated risks for growth. We believe in fostering a collaborative and supportive work environment where employees can thrive and reach their full potential.

Equal Opportunity Statement: Foot Locker is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other status protected by applicable laws.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.