Chat Support Officer

Job Description:

Yum Brands is seeking a part-time Chat Support Officer to join our team in Montreal, Quebec, Canada. In this Associate Level position, the Chat Support Officer will be responsible for providing exceptional customer service and support through online chat platforms. The ideal candidate will have at least 4 years of experience in a customer service role and possess the personality traits of resilience and dedication.

Responsibilities: - Monitor and respond to customer inquiries and concerns in a timely and professional manner - Provide accurate information and assistance to customers regarding products and services - Identify and escalate complex issues to the appropriate team members for resolution - Maintain detailed and accurate records of customer interactions and transactions - Collaborate with other departments to improve overall customer experience and satisfaction - Stay up-to-date on product knowledge and company policies to better assist customers - Follow company policies and procedures to ensure compliance and customer satisfaction

Requirements: - Minimum of 4 years of experience in a customer service role - Strong communication and interpersonal skills - Ability to multitask and prioritize in a fast-paced environment - Proficiency in using online chat platforms and customer service software - Excellent problem-solving and decision-making abilities - Resilient and dedicated personality traits - Strong presentation and analysis skills - Equal opportunity statement: Yum Brands is an equal opportunity employer and values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Benefits: - Free accommodation - Disability insurance - Medical coverage

Working Environment: At Yum Brands, we cultivate a sense of ownership and responsibility at every level. We believe in empowering our employees to take initiative and make a positive impact on our customers and company. As a Chat Support Officer, you will have the opportunity to contribute to our success while providing exceptional service to our valued customers.

Deadline to apply: May 11, 2024

If you meet the requirements and are interested in joining our team as a Chat Support Officer, please apply before the deadline. We look forward to reviewing your application and potentially welcoming you to the Yum Brands family.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.