Chat Support Officer - Work from home

Job Description:

AIG is currently seeking a dedicated and resourceful Chat Support Officer to join our team on a part-time basis and work from home in Toronto, Ontario, CA. As an Associate Level employee with at least 4 years of experience in a similar role, you will be responsible for providing exceptional customer service and support through chat communications.

Responsibilities: - Responding to customer inquiries and resolving issues in a timely and professional manner through chat support - Providing accurate and detailed information about products, services, and policies to customers - Troubleshooting technical issues and escalating complex problems to the appropriate department for resolution - Documenting customer interactions and maintaining accurate records of all chat conversations - Collaborating with team members to ensure consistent and high-quality support to customers - Continuously learning and staying up to date with product knowledge and company policies - Adhering to company guidelines and maintaining confidentiality of customer information

Requirements: - At least 4 years of experience in a customer service or support role, with a focus on chat communications - Excellent communication skills and the ability to effectively engage with customers in a chat environment - Strong planning and organizational skills, with a high level of attention to detail - Ability to work independently and prioritize tasks to meet deadlines - Proficiency in using chat support software and other communication tools - Dedicated and resourceful mindset with a commitment to providing exceptional customer service - Flexibility to work part-time hours and occasional overtime as needed

Benefits: - Joining Bonus for successful candidates - Paid overtime opportunities - Remote work flexibility with the ability to work from home - Opportunities for career development and growth within the company

Working Environment: At AIG, we value continuous learning and adaptation to stay ahead in a rapidly changing world. Our team members are encouraged to pursue ongoing training and development to enhance their skills and knowledge in the dynamic field of customer support.

Deadline to Apply: Please submit your application by May 4, 2024, to be considered for this opportunity.

Equal Opportunity Statement: AIG is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We welcome applicants from all backgrounds and do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.