Remote Chat Support Representative

Job Description:

Waste Management is seeking a Remote Chat Support Representative to join our team in Montreal, Quebec, Canada. As a part-time Associate Level position, the successful candidate will have a minimum of 2 years of experience in customer service or a related field.

Responsibilities: - Respond to customer inquiries via chat in a timely and professional manner - Provide accurate information and assistance to resolve customer issues - Escalate complex problems to the appropriate department or supervisor - Maintain a high level of customer satisfaction through effective communication and problem-solving skills - Collaborate with team members to ensure a seamless customer support experience - Adhere to company policies and procedures while upholding the highest level of ethics and integrity

Requirements: - Passionate about providing high-quality customer service - Adaptable to a fast-paced and dynamic work environment - Strong cooperation and teamwork skills - Excellent written and verbal communication skills in both English and French - Ability to multitask and prioritize tasks effectively - Proficient in using chat support software and other customer service tools - Must have access to a reliable internet connection and a quiet workspace - Flexibility to work evenings and weekends as needed

Benefits include Paid Time Off (PTO), Gym membership, and Dental insurance. Our working environment is focused on promoting collaboration and respect among team members. Waste Management is an equal opportunity employer and encourages all qualified candidates to apply.

Deadline to apply: May 16, 2024

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.